eCommerce is enjoying a period of unprecedented growth, and its continued development shows no signs of stopping, thanks to artificial intelligence (AI) technology. As eCommerce business owners increasingly embrace AI capabilities in 2023 and beyond, they’re going to need to learn more about how AI can benefit their bottom line.

The COVID-19 pandemic accelerated the digital transformation of businesses across sectors, including eCommerce. By adopting tools powered by artificial intelligence (AI), in particular, e-tailers were able to cope with the sudden spike in online sales during the height of the pandemic and even expand their businesses.

Artificial intelligence (AI) is fast becoming an integral part of doing business. Experts predict that AI will be involved in as much as 85% of all customer interactions with a business in 2020. In fact, many eCommerce businesses today are already using AI to interact with and provide better service to their customers.

Artificial intelligence (AI) is an exciting innovation that’s becoming integral to many businesses. Industry experts are even predicting that by 2020, 85% of the interactions between corporate customer service departments and their clients will use AI. If you’re an e-commerce business owner, you’re in a prime position to become an early adopter.

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support.

Google I/O 2018 is over, and the conference was packed with announcements. After CEO Sundar Pichai started the event by reminding the tech industry to be responsible for the services and tools they build, the updates on Google's new creations and the upcoming version of Android got everyone excited.

As with any trade show or conference in which Google participated the last few years, the South by Southwest (SXSW) expo witnessed another unique exhibit. This time around, they set up a Google Assistant Fun House that features unique actions and capabilities, including a machine that allows you to order beer from your couch, a robot that can fold socks, and the following:
Voice-powered motive
You might think that the whole point of this spectacle is to show off their caliber as the world’s premier tech leader, but these geniuses actually have a plan brewing.

You are probably already aware of Cortana, the Windows 10 AI personal assistant. Did you know that you can use it to improve the efficiency and productivity of your business? With a better understanding of its basic functions, you'll be on your way to becoming an AI-powered organization.

It’s the perfect time of year to evaluate last year’s technology investments and make adjustments for the year to come. Whether 2017 left you with extra cash in your pocket or desperate for a better way to get work done, here’s a roundup of the best IT news from the past year.

While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.