While TV is a medium you watch, the Internet is a medium that watches you, as you watch... For example, intelligence agencies—or anyone else, for that matter—can run a nifty little piece of malware called “Nosey Smurf” on your phone to listen in on everything going on all around you.

Let’s say you’re closing a deal and you’ve already taken the first step: you’ve summarized the client’s underlying need...

Now you’re ready for Step 2: Say what you plan to do.

Describe exactly what you’ll do to help the client successfully satisfy their underlying need.

First, realize how a loss of Internet access messes with people’s heads.  When you can’t connect with people online, your primal brain feels isolated because it sees inclusion as key to survival.  Then there’s that little endorphin rush you start missing when you can’t check a task as complete.

Unlike project collaboration platforms, Asana is an app that specializes in workflow management.  While it doesn’t give you Gantt charts and billing information, it’s one of the best tools you’ll find to keep track of the daily to-do’s of your business, while giving employees a more productive workspace than e-mails to track job progress.

Ever wonder how in the world you ended up on so many e-mail lists?  They just pile up until you can’t even keep up with unsubscribing from the new ones.  Unroll.me lets you manage your subscriptions by unsubscribing and bundling the ones you want to keep into a single daily “rollup.

Ergonomic experts agree that “your best position is your next position.”  In other words, your body is meant to move.  And constant motion reduces fatigue as well as back and joint pain. Enter the Wurf Board, an inflatable platform for working at a standing desk.

It’s one thing to help a client identify a problem. It’s another thing to help them solve it. Yet a key part of client service is winning the privilege to help a client solve his or her biggest problems that are standing in the way of achieving their vision.